Cancellation & Refund Policy
Last updated: March 2026
We want every family to feel confident joining SportStars. This page explains what to expect if you ever need to cancel, and how refunds work across our programs and camps.
1. Our 7-Day Satisfaction Guarantee
If after your child's first class you feel the program isn’t the right fit, just let us know within 7 days — we’ll cancel the subscription and issue a full refund of both the program fee and the $30.00 registration fee. No questions asked.
When you do cancel within this window, we’d love to hear your feedback — it helps us improve for every family that comes after you.
After the 7-day window has passed, the standard cancellation policy below applies.
2. Cancelling Your Subscription
Life happens — and we make it straightforward to cancel. All we ask for is 4 weeks’ written notice — by email or through your online portal. Your child’s subscription will continue through that 4-week period, and then it ends automatically.
A few things to keep in mind:
- Any charges from the current billing period are not refundable.
- The $30.00 registration fee is non-refundable after the 7-day guarantee window.
- Please submit cancellation requests in writing — by email or through your portal.
3. Cancelling a Camp Registration
Plans change — we get it. Here’s how camp refunds work depending on how much notice we receive before the camp start date.
| When you cancel | Your refund |
|---|---|
| More than 14 days before camp starts | 100% refund |
| 7 to 14 days before camp starts | 50% refund |
| Less than 7 days before camp starts | No refund |
Please note: Once a camp has started, we’re unable to issue refunds, regardless of how many days remain in the camp.
Missed days, partial attendance, and absences during an active camp are non-refundable.
4. Medical Exception
We understand that sometimes life takes an unexpected turn. If your child is unable to participate due to a medical condition, please contact us — here’s how it works:
| Program type | What happens |
|---|---|
| Subscription | Your subscription is cancelled immediately with no further charges. |
| Camp | You receive a prorated refund for camp days from the day your child is unable to participate onward. Days already attended are not refunded. |
| Doctor’s note required | A signed note from a licensed physician. Please submit it within 7 days of the doctor’s visit. |
Please reach out as soon as possible and submit the doctor’s note within 7 days of the visit. We’ll review it and process your cancellation or refund promptly.
5. Questions or Special Circumstances?
Every situation is a little different. If you’re unsure about something or have a unique circumstance not covered here, please reach out — we’re always happy to talk it through.
At a Glance
| Your situation | What to expect |
|---|---|
| Not happy after the first class? | Full refund within 7 days — no questions asked |
| Need to cancel your subscription? | 4 weeks’ notice by email or portal |
| Cancelling a camp (14+ days out)? | Full refund |
| Cancelling a camp (7–14 days out)? | 50% refund |
| Cancelling a camp (under 7 days)? | No refund |
| Medical situation? | Subscription: cancelled immediately, no further charges. Camp: prorated refund from day of inability to participate. |
Questions? Contact us at [email protected] or 647-370-7767.